Shipping policy
Thank you for shopping with GAYBLE TSANG. Focused on high-quality bag products for global shoppers, our brand delivers secure, transparent and reliable cross-border shipping services. We aim to process your orders precisely, protect your items with professional packaging solutions and ensure safe delivery within the stipulated logistics cycle.
1. Order Processing Time
Our warehouse team completes order verification, product sorting and sealed packaging within 1-3 business days upon successful order confirmation, excluding weekends and New Zealand national public holidays. Processing schedules may be prolonged during promotional events due to massive order inflows. We will issue official email notifications to customers once substantial shipping delays are confirmed.
2. Shipping Rates and Delivery Estimates
Logistics fees for every order will be dynamically calculated and visibly presented on the checkout page prior to payment, enabling full cost transparency for all consumers.
Estimated delivery times:
Standard Shipping: 16 business days
All quoted delivery durations are non-binding estimates. Actual parcel arrival may fluctuate due to courier service backlogs, customs inspection procedures, extreme weather, cross-border logistics restrictions and seasonal holiday closures.
3. Shipment Confirmation and Order Tracking
After your bag order is dispatched from our Wellington warehouse, you will receive an automated shipment confirmation email bundled with exclusive tracking credentials.
Real-time tracking data and logistics status updates will typically activate and become available for online inquiry within 24-48 hours after the carrier completes parcel pickup and system registration.
4. Incorrect Address Disclaimer
It is the customer’s sole obligation to validate the accuracy and completeness of recipient details during the checkout phase to prevent delivery anomalies.
GAYBLE TSANG disclaims all liability for misdelivered, undeliverable or returned parcels stemming from inaccurate address information submitted by buyers. Any shipments returned due to address discrepancies will incur additional reshipping charges payable by the customer.
5. Lost Parcel Investigation Guidelines
If your parcel is verified missing during international transit, please submit a support request to our service team within 7 days of your projected delivery date. Our logistics team will initiate a full case investigation and provide timely feedback.
6. Damaged Goods & Product Care Provisions
If your bag items arrive with cosmetic damage, structural defects or compromised packaging upon receipt, kindly contact our support team within 48 hours of delivery. Clear photographic evidence of damaged merchandise and original packaging is mandatory for case validation and resolution.
Each bag is equipped with official usage and maintenance guidelines. Customers shall follow these instructions for daily storage and upkeep. GAYBLE TSANG accepts no responsibility for damage caused by improper maintenance, unauthorized alteration or product misuse.
7. International Shipping & Customs Regulations
All cross-border shipments may be subject to import duties, customs taxes and clearance fees enforced by the destination country’s local authorities. These supplementary charges are the exclusive responsibility of the customer and are not incorporated into product prices or base shipping costs.
8. Contact Information
For any inquiries, clarifications or after-sales support regarding this Shipping Policy and your order logistics progress, please reach out to us via the official contact details below:
Trade Name: GAYBLE TSANG
Phone number: +64 22 987 6543
Email: support@diligentcare.shop
Physical address: Unit 11, 72 Cuba Street, Te Aro, Wellington 6011, New Zealand